Terms & Conditions

Using ekoWorx.com.au

Neptune Clean Australia Pty Ltd.com.au is maintained for your personal use.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by others.

We aim to update our site regularly, and may change the content at any time.

By using this site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Linking to and from ekoWorx.com.au

We welcome and encourage other websites to link to the information that is hosted on these pages, and you don’t have to ask permission to link to ekoWorx.com.au

However, we don’t give you permission to suggest that your website is associated with, or endorsed by, ekoWorx.com.au.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Terms and Conditions of Products Orders and Deliveries

Neptune Clean Australia Pty Ltd have attempted to describe products accurately, however slight variations in the look of the actual goods and packaging may occur. We take care to show correct sizes and specifications and such descriptions, whilst given as a guide, are subject to alteration by the seller without notice. Any claim howsoever arising will not exceed the price of the goods supplied to the buyer.

Neptune Clean Australia Pty Ltd shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way. The company cannot accept any liability for a failure to comply with specific instructions. This statement does not affect your statutory rights. Goods are sold on the understanding that they are to be used only for their intended purpose.

Neptune Clean Australia Pty Ltd will accept no responsibility for trained or untrained personnel without qualified supervision using or misusing product supplied by us.

All offers are subject to stock availability.

By placing an order with Neptune Clean Australia Pty Ltd, the buyer and seller accept the following conditions…

DEFINITIONS - In these terms and conditions ‘the seller’ or ‘the company’ means Neptune Clean Australia Pty Ltd and ‘the buyer’ mean the Purchaser of goods from the seller under these terms and conditions.

INTELLECTUAL PROPERTY - Copyright, trademarks, database and other intellectual property rights protect the goods supplied. You may not reproduce, modify or copy or distribute or use for commercial purposes any of the materials or content without the written permission of Neptune Clean Australia Pty Ltd.

PRICES - Are those ruling at dispatch and are subject to alteration as may be necessary. Unless otherwise stated prices are inclusive of GST.

ORDERING - Ordering can be done via email on hello@ekoworx.com.au or via the ekoworx.com.au website.

PAYMENT - Payment is due to the company in full prior to dispatch of goods by credit card or PayPal.

TRADING Neptune Clean Australia Pty Ltd ONLINE - We are happy for Trade customers to use their own online websites to sell ekoWorx, with prior agreement. 

CLAIMS - Claims for loss or damage to goods in transit cannot be accepted unless the company is advised within 48 hours of receipt of goods in the case of damage. The company must be informed in writing within 14 days of date of invoice in the case of loss. The company will not entertain claims made outside the stated time limits.

OUR GUARANTEE - We’re on a mission to bring the easiest, most effective and eco-friendliest cleaning system to all Australians. We offer a 100% satisfaction guarantee for all our products -  from the breakthrough ekoWorx Universal Surface cleaner through to our growing range of super innovative cleaning tools. Our rule is if you’re not happy, we’re not happy and will bend over backwards to make sure we always exceed our customer’s expectations. If in the unlikely event we can’t resolve an issue then we will always offer a full money back guarantee. This offer does not include any shipping charges. 

DELIVERY -  The times quoted (if any) are given in good faith, but shall not be binding. Neptune Clean Australia Pty Ltd will dispatch each day Monday - Friday. Neptune Clean Australia Pty Ltd can accept no responsibility for transport delays or circumstances out of their control causing late delivery. Neither Neptune Clean Australia Pty Ltd nor their designated carrier will accept claims for consequential loss due to late deliveries.

DELIVERY CHARGES - Parcels will be sent by our nominated eParcel, please visit Shipping Fees to find out more.  

EXPORT - Neptune Clean Australia Pty Ltd does not export, however please contact us as we can discuss how Neptune Clean Australia Pty Ltd can meet your needs.

ALTERATIONS - Any modification to orders must be confirmed in writing by the buyer and agreed in writing by the company.


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